How many front-line providers are in the center?

7 doctors and 5 nurse practitioners

Do we see the same doctor for all well-child visits?

Generally yes. But if for any reason that is not possible, the child’s medical chart is always up-to-date, so any provider can see your child and give the care he or she needs.

What about sick-child visits?

A sick child will be seen by the first available provider.

Are sick-child visits the same day?

Yes

How does it work with two facilities?

We make every effort to see your child at the site you customarily visit; several appointment slots are kept open each day for emergency visits. However, if it is not possible for your child to be seen at your “home” site, an appointment will be made at the other site.

What are the office hours?

Click at the top of the navigation bar to the right of this screen and find the hours for both sites.

How long is a well-child visit appointment?

15 minutes

A sick-child appointment?

15 minutes

How long is the average wait time in the waiting area?

We do our best to keep patients moving, but strongly suggest you bring books and small toys to keep your child amused should the wait be extended. We also provide books through the “Reach Out and Read Program.”

Who answers phone calls for questions or advice?

The Triage nurse is specially trained to answer your questions, or route you to a provider if needed.

How long does the center take to return calls?

We make our best effort to call back within an hour.

Who answers calls after hours?

Our answering service will take your request to speak to a provider, and the doctor or nurse practitioner on duty will return your call as quickly as possible.

What specific arrangements can be made of my child needs a doctor after hours, but the situation is not an emergency? Example: an ear infection on a weekend.

Call 617-783-0500 and the answering service will connect you to the provider on-call.

What if my child is injured or extremely sick?

In an emergency, call 911 or take the child directly to the Emergency Room of the nearest hospital.

What is the well-child visit and immunization schedule?

We like to see all children in their first week of life and follow them closely during their first two months. The usual schedule of routine well child visits and immunization schedule is: 2 mo., 4 mo., 6 mo., 9mo., 12mo., 15 mo., 18 mo., 24mo., 30 mo., 36 mo., and yearly after that.  The immunization schedule changes based on the recommendations of the American Academy of Pediatrics but our providers keep track of the changes and make sure that all of our patients receive the recommended vaccinations at the proper times.

With what hospitals is the center affiliated for?

The center is affiliated with Childrens Hospital, Boston, a Harvard teaching hospital and world-class institution. 

What involvement does the center have with my child if he or she has to be hospitalized?

The hospital will notify the center when a child is admitted.  On release, the child will continue to see their provider at the center.

What insurance does the center accept?

Click here for accepted insurance programs.

If I decide to bring my child to be seen at the center, what steps do I need to take?

Call the center to make an appointment. Bring your child’s immunization records and medical records from your previous provider.  If you are not a U.S. citizen, click here to see documentation requirements.